Hello, fabulous pet parents! At Spooky Pet World, we’re all about making sure you and your furry friends are thrilled with your festive finds. We know that sometimes things might not be purr-fect, so we’ve made our returns and exchanges process as easy as wagging a tail! If you’re not completely happy with your purchase, we’re here to help.

Our Return & Exchange Promise

We accept returns and exchanges within 15 days of you receiving your order. Just make sure the item is unused, in its original packaging, and with all tags attached. We want every product to be as magical as you expected!

How to Return or Exchange an Item

Follow these simple steps to start your return or exchange:

  1. Contact Us: Email our pet-loving team at [email protected] within 15 days of receiving your order. Include your order number and details about the item you’d like to return or exchange.
  2. Wait for Instructions: We’ll reply within 1-2 business days with a return authorization number and shipping instructions.
  3. Ship the Item: Pack the item securely in its original packaging and ship it to the address we provide. Please note that return shipping costs are the customer’s responsibility, unless the return is due to our error (like a defective item).
  4. Processing: Once we receive your return, we’ll process it within 3-5 business days. For exchanges, we’ll ship your new item right away! For refunds, please see the section below.

Refund Timeline and Method

After we receive and inspect your return, we’ll process your refund within 3-5 business days. Refunds will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): Refunds may take 5-10 business days to appear on your statement, depending on your bank.
  • PayPal: Refunds are processed within 24-48 hours and may take 2-3 business days to reflect in your account.

Please note that shipping fees are non-refundable for returns that are not due to our error.

Non-Returnable Items

To keep everyone safe and healthy, we cannot accept returns or exchanges on the following items:

  • Christmas Candies & Gift Sets: These are consumable products and cannot be returned for health and safety reasons.
  • Pet Costumes & Accessories: If these items have been worn or used, we cannot accept returns due to hygiene concerns. But if they’re defective or unused, we’re happy to help!

If you receive a defective or incorrect item from these categories, please contact us immediately, and we’ll make it right!

Return/Exchange Request Template

Need help drafting your request? Feel free to use this template when emailing us:

Subject: Return/Exchange Request – Order #[Your Order Number]

Hello Spooky Pet World Team,

I would like to request a [return/exchange] for my order #[Your Order Number]. The item I am returning is [Product Name] because [reason for return/exchange].

Please let me know the next steps and if you need any additional information.

Thank you!

[Your Name] [Your Email Address]

Questions?

If you have any questions about our returns and exchanges policy, don’t hesitate to reach out! We’re here to ensure you and your pets have a spooktacular experience with us.

Email: [email protected]
Mail: Spooky Pet World, 922 Park Street, Oakland, US 94607

With love and wagging tails,
The Spooky Pet World Team