Hello, fabulous pet parents! Welcome to Spooky Pet World. These Terms and Conditions outline the rules and regulations for the use of our website and services. By accessing our website and making a purchase, you agree to these terms in full. If you disagree with any part of these terms, please do not use our website.

1. Who We Are

Spooky Pet World (“we,” “us,” or “our”) is an online retailer specializing in festive and seasonal products for pets and their homes. Our website domain is pethalloweengoods.com, and our company address is 922 Park Street, Oakland, US 94607.

2. Our Customers

Our services are intended for pet owners worldwide (excluding Asia and some remote areas) who are looking to celebrate holidays and special occasions with their furry family members. By using our site, you confirm that you are at least 18 years old and have the legal authority to enter into binding contracts.

3. Website Use and Intellectual Property

All content on this website, including text, graphics, logos, images, and product designs, is the property of Spooky Pet World and is protected by international copyright laws. You may not reproduce, distribute, or create derivative works from any content without our express written permission.

User Responsibilities: You agree not to use our website for any unlawful purpose or to attempt to gain unauthorized access to any part of the site. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

4. Products and Services Description

We offer a variety of festive pet products including but not limited to:

  • Pet costumes and accessories for holidays like Halloween and Christmas
  • Pet safety and security products for vehicles
  • Seasonal décor items for homes with pets
  • Special holiday treats and gift sets

We make every effort to display our products as accurately as possible. However, please note that the actual colors and details may vary slightly due to device display settings and other factors beyond our control.

5. Ordering and Payment Terms

When you place an order through our website, you are making an offer to purchase products subject to these Terms and Conditions.

Payment Methods: We accept Visa, MasterCard, JCB, and PayPal. All payments are processed securely through our payment partners.

Order Confirmation: After placing an order, you will receive an email confirmation acknowledging receipt of your order. This email is not an acceptance of your order, but rather confirmation that we have received it.

Order Acceptance: Acceptance of your order and formation of a contract will occur when we send you an email confirming that the goods have been dispatched.

6. Shipping and Delivery

We ship globally, excluding Asia and some remote areas. Please note the following:

  • Orders are processed within 1-2 business days after payment confirmation
  • Standard Shipping: $12.95 via DHL or FedEx, delivery within 10-15 days after shipment
  • Free Shipping: For orders over $50 via EMS, delivery within 15-25 days after shipment

Delivery times may vary based on your location and customs processing. We provide tracking information for all orders.

7. Returns and Exchanges

We want you and your pets to be thrilled with your festive finds! Our returns policy includes:

  • Returns and exchanges are accepted within 15 days of receiving your order
  • Items must be unused, in original packaging, and with all tags attached
  • Christmas candies & gift sets are non-returnable for health and safety reasons
  • Pet costumes & accessories cannot be returned if worn due to hygiene concerns
  • Return shipping costs are the customer’s responsibility unless the return is due to our error

For detailed instructions on returns and exchanges, please see our Shipping & Returns Policy.

8. Limitations of Liability

Spooky Pet World shall not be liable for any indirect, special, or consequential damages arising out of your use of our website or products. Our total liability to you for any claim related to our products or services shall not exceed the purchase price of the product in question.

We are not responsible for delays in delivery due to circumstances beyond our control, including but not limited to weather conditions, customs processing, or carrier delays.

9. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy (available on our website) explains how we collect, use, and safeguard your data.

10. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the United States and the State of California. Any disputes arising from these terms or your use of our website shall be resolved in the courts located in Oakland, California.

11. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after any changes constitutes acceptance of the modified terms.

12. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

With love and wagging tails,
The Spooky Pet World Team